Customer Service

Customer Service

We have a huge commitment to providing great service to you our valued customers.

We endeavor to dispatch your goods the same day of you placing an order.

Cut off for courier pick up here in Thames is 3pm.

 

We use Post Haste Couriers as most North Island deliveries are next day,
South Island is usually with 2 to 3 days.

 

However we are limited with weekend and public holidays courier services ie Saturday and Sunday there is no courier service.

 

Rural Deliveries do take a little longer depending on your rural delivery driver 

 

Should there be any delay we will contact you within 48hours.

 

All packages are tracked and you will get an email with a tracking number 

 

Covid 19 restrictions do have an impact on couriers please take lockdowns etc into account 

 

If for any reason we get your order wrong, just let us know we

 

Customer Guarantee

We stand behind all our products and services.

Customer satisfaction is our goal and we will do our utmost to for fill the terms of New Zealand's Costumer Guarantees Act

 

Free Gift Wrapping

We believe the little things matter in life. If you would like your gift wrapped let us know.
 

 

Delivery

 

All goods are dispatched via courier with tracking numbers, we supply a number to you. If you experience problems please contact us we are here to help.

We do NOT ship overseas track and trace works out too expensive 

Damaged Goods

Please notify us of anything that arrives damaged we will despatch a courier to collect the item.

 

Replacement goods will be organized as quickly as possible.

Privacy

We do our utmost to respect your privacy

 

We do not pass on any of your information to anyone else.

 

We will use your personal information only for the purpose you gave it to us.

 

From time to time we may send you product information (including special offers) in the mail or by email.

 

If at any time in the future you wish to remove your name from our customer list you need only to ask

 

As per the Privacy Act 1993 you may also check and correct the accuracy of personal details at any time.

Pricing

 

All prices are in NZ$ and are inclusive of GST.

The information provided by this website is subject to change without notice.

 While every effort has been made to ensure accuracy, The Crystal Ball Clinic (NZ) Ltd will not be liable for any inaccuracies in the information contained herein, except where provided for by the consumer guarantees act.

Weblinks are provided for your convenience only.

 

 The Crystal Ball Clinic Ltd cannot provide support for information located via extental links 

 Product information and pricing located via external weblinks may not apply to products available for purchase in New Zealand.